LEC Launches New “SolveIT™” Technical Help Desk to Enhance Client Support

LEC, leaders in industrial automation control engineering and IIoT communication, announces the release of our new Client Technical Support Center “SolveIT™.”

“In an effort to improve our client support experience we have updated, refined and enhanced our approach to our technical support services,” said LEC Director of Marketing Liz Densmore. “Our cutting-edge SolveIT™ support center is designed to empower Clients with direct, 24/7 access to data, project information and support request updates using the latest technology compatible with today's browsers and mobile devices.”

The user-friendly SolveIT™ support system provides Clients with a highly collaborative, cloud-based architecture resulting in easy access to detailed project information regardless of locale.

“With the mission-critical nature of many of our clients’ applications, a program like SolveIT™ truly provides clients with a layer of support that optimizes uptime and access to critical support data.” said Justin Hogue, LEC VP of Business Development. “SolveIT™ strengthens our commitment to meet the needs of our expanding IIoT client base."

The new SolveIT™ client support center features data sharing, client data input capabilities, trouble ticket tracking, project tracking, hardware information and much more, resulting in an increase in effective project management processes for our clients.

The SolveIT™ technical support center may be accessed 24 hours a day via the Support and Media section of our newly updated website. All Clients are encouraged to log in today and create a SolveIT™ account: https://www.lecinc.com/support.

Clients should begin using the SolveIT™ system to open technical support tickets going forward.

Clients can expect a response within two hours of ticket submission during regular business hours of 8am - 5pm CT on Monday through Friday, or within two hours of the start of the next business day if submission is outside of regular business hours.

Create your SolveIT™ account today!: SolveIT™